• 1

  Initiate Return Request

  Go to 'My Account' > 'Orders' and select the item you want to return. Click 'Return Item'.

• 2

  Select Return Reason

  Choose the reason for your return and provide any additional details or photos if applicable.

• 3

  Wait for Approval

  Our team will review your request within 24 hours and send you a return authorization.

• 4

  Ship the Item Back

  Package the item securely and ship it to our return address. We'll provide a prepaid return label for eligible returns.

• 5

  Receive Your Refund

  Once we receive and inspect the item, your refund will be processed within 3-5 business days.

• Refund Timeline

  Refunds are processed within 3-5 business days after we receive your returned item.

• Refund Method

  Refunds are issued to your original payment method. For Cash on Delivery, we'll process a bank transfer or mobile money refund.

• Confirmation Email

  You'll receive an email notification once your refund has been processed.

For health and safety reasons, the following items cannot be returned:

• Prescription Medications

  Any prescription drugs or controlled substances.

• Personal Care Items

  Opened hygiene products, cosmetics, or personal care items.

• Perishable Goods

  Food items, supplements with broken seals, or temperature-sensitive products.

• Digital Products

  E-books, online consultations, or any digital services once accessed.