Product Warranty Information
Warranty duration varies by product category:
| Product Category | Warranty Period | Type |
|---|---|---|
| Medical Devices | 12-24 months | Manufacturer |
| Diagnostic Equipment | 12 months | Manufacturer |
| Mobility Aids | 6-12 months | Limited |
| Supplements & Vitamins | Until expiry date | Quality Guarantee |
| Personal Care Devices | 6 months | HealthLinks |
- Step 1: Gather Documentation
Have your order confirmation, receipt, and warranty card ready.
- Step 2: Contact Support
Reach out to our customer support team with details about the defect or issue.
- Step 3: Submit Claim
Fill out the warranty claim form and provide photos or videos of the issue if requested.
- Step 4: Evaluation & Resolution
We'll evaluate your claim (usually within 3-5 business days) and arrange repair, replacement, or refund.
💡 Pro Tip
Register your product within 30 days of purchase to activate extended warranty benefits and receive important product updates.
Warranties do not cover:
- Misuse or Abuse
Damage caused by improper use, accidents, or failure to follow instructions.
- Unauthorized Repairs
Products serviced or modified by unauthorized personnel.
- Normal Wear & Tear
Cosmetic damage, scratches, or deterioration from regular use.
- Consumables
Batteries, filters, or other consumable parts (unless explicitly stated).
- Expired Warranty
Claims submitted after the warranty period has ended.